Neilsons Solicitors and Estate Agents is proud to announce that it has been recognised as a Trusted Agent 2025/26, placing the firm among the top 10% of estate agents across the UK for excellent client reputation. Even more impressively, Neilsons ranks within the top 2% of estate agents in Scotland, further reflecting Neilsons’ strong performance and commitment to client care.
The prestigious recognition is awarded by Kerfuffle, the estate agency industry’s leading supplier discovery platform, and is powered by independent performance data.
Unlike many industry awards, Trusted Agent cannot be entered, purchased or influenced. Instead, it is based entirely on what clients have to say. The programme analyses publicly available reviews from trusted platforms including Google and Facebook, identifying the agencies that consistently deliver exceptional service.
Each qualifying office is assessed using an independent methodology that considers review volume, consistency, recency and engagement with client feedback and all of Neilsons’ branches qualified due to review performance. Recent reviews are weighted more heavily, ensuring recognition reflects current performance rather than historic success. Only the highest performing agencies in the country achieve Trusted Agent status.
Jenna Spence, Operations Director at Neilsons Solicitors and Estate Agents, said:
“Receiving Trusted Agent 2025/26 recognition is a fantastic achievement for everyone at Neilsons. What makes this award particularly special is that it’s based entirely on genuine feedback from our clients, reflecting the trust they place in us and the service our teams deliver every day.
As a business operating across East Central Scotland, to be recognised among the top 10% of estate agents in the entire UK and ranked within the top 2% across Scotland is an outstanding achievement. It demonstrates our dedication, professionalism and approach to client care.
We’re incredibly grateful to our clients for taking the time to share their experiences and to our fantastic team whose hard work and commitment have made this recognition possible. We’ll continue to deliver the exceptional service and results our clients expect from Neilsons.”
Simon Whale, founder of Kerfuffle, said: “Most awards in our industry are about who shouts the loudest or writes the best entry. Trusted Agent flips that. It only looks at what real clients have said – across every platform, over time. The agents who come out on top are the ones quietly getting it right, every day.”
The Trusted Agent recognition provides sellers and buyers with an independent measure of service quality, helping consumers identify estate agents with a proven track record of delivering excellent customer experiences.
Trusted Agent 2025/26 winners are listed publicly at thetrustedagent.co.uk, where clients can check whether their local agent has achieved this industry leading recognition. The programme is entirely independent, with no self nomination process and no fees required for inclusion. Full methodology and criteria are published by Trusted Agent.
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